Terms and conditions

General disclaimer

The information on this website is general in nature only. Although the information on this website is believed to be accurate, no liability (whether as a result of negligence or otherwise) is accepted for any loss of any kind that may arise from actions based on the contents of this website. This website may include links to other internet resources and such links do not constitute endorsement by Wairua o te Aroha Health, nor are we responsible for the accuracy of the content in these sites.

Wairua o te Aroha Health is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within this website. While the information contained within this website is periodically updated, no guarantee is given that the information provided on this website is correct, complete, and up-to-date.

Although Wairua o te Aroha Health may include links providing direct access to other Internet resources, including websites, Wairua o te Aroha Health is not responsible for the accuracy or content of information contained in these sites. Links from Wairua o te Aroha Health to third-party sites do not constitute an endorsement by Wairua o te Aroha Health of the parties or their products and services.

Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

We require a receipt or proof of purchase to complete your return.

There are certain situations where only partial refunds are granted:

Any item not in its original condition is damaged or missing parts for reasons not due to our error.


Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 30 days.

Late or missing refunds?

If you haven’t received a refund, check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, don’t hesitate to contact us.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us and send your item to 6c Mana Street, Tauranga, 3110.

Shipping returns

To return your product, you should mail your product to 6c Mana Street, Tauranga, New Zealand, 3110.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.

General Information: Info@wairuaotearohahealth.co.nz

Sales: Sales@wairuaoteaorohahealth.co.nz

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